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Laura8
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My Top-Up card has expired. How can I get a new one?

The card that I used to top-up my phone in stores has expired. How do I get a replacement so that I can put money on my phone?

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Superuser
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Message 2 of 7
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Re: My Top-Up card has expired. How can I get a new one?

If you log into your Virgin Mobile account online, you can order one there, or you should be able to get a replacement by calling VMob customer services on 789 from your mobile.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Laura8
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Re: My Top-Up card has expired. How can I get a new one?

I don't believe I have a Virgin Mobile Account Online. This is my first experience with the Virgin website. I'm also in the US and unable to call internationally.

 

I tried to sign into an account with the only email I would have had at the time, and it doesn't recognize it.

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Superuser
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Message 4 of 7
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Re: My Top-Up card has expired. How can I get a new one?

Its easy enough to set up an online account if you havent got one. The link is below:

 

https://mobile.virginmedia.com/ecare/login

 

Also the following might be useful:

 

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&PARTITION_ID=1&secureFl...

 

Please dont post duplicate threads. It actually reduces your chances of getting a response from the Forum Team.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Laura8
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Re: My Top-Up card has expired. How can I get a new one?

I tried to register for an account, but it won't take my postcode info.

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Moderator
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Message 6 of 7
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Re: My E-Top up card has expired. How do I get a new one?

Hi Laura8,

 

Welcome to the communitySmiley Happy

 

Thanks for posting your query with us.

 

I have posted a link to our top up page here. This explains how to top up with us when using our Pay as You Go service.

 

Hope this information helps.

 

Let me know if you need anything else.

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Message 7 of 7
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Re: My Top-Up card has expired. How can I get a new one?

Hi Laura8,

 

Thanks for posting.

 

Sounds like your having a few difficulties registering.

 

There wouldn't be any way to confirm which postcode is associated with this mobile without checking your account.

 

Apologies for sounding like a record stuck on repeat but I would recommend calling us as I've suggested on some of your other posts.

 

Many thanks.

 

Take care

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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