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logohammer
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My Rates Upgrade Issue

Afternoon,

 

Can someone please contact me regarding an upgrade im trying to get. I'm unable to use the myrates site and would appreciate some assistance. 


Regards,

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J0hn
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Re: My Rates Upgrade Issue

This sadly is mainly a self help forum, try calling 789 disconnections seem to have the better staff for this

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Superuser
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Re: My Rates Upgrade Issue

Hi logohammer,

 

this is primarily a customer based forum for users to help and advise on another.

Although it is monitored by members of the Virgin Team it may take a couple of days, should your post be responded to by one.

 

I would advise giving Virgin Mobile customer services a call (free) on 789 from your mobile.

0345 6000 789 from any other phone (standard rate call or included in any minutes) and I'm sure they will be able to assist you sooner.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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logohammer
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Re: My Rates Upgrade Issue

Tried calling, many times. Nobody appears to be able to help, hung up on and passed pillar to post! Been told 10 days which is not good when currently without a phone. 

I am a customer, not a current employee.

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