OK thought I, I'll buy a new phone and pop the SIM in . . . nope, the new phone takes micro SIMS unlike the previous steam powered version. So now I need a new SIM. Oh but hang on, I can't ring you because the PHONE IS BROKEN and I can't email you because you no longer have an email address.
Obviously I can't get the contact list off my old SIM. Can I change the new phone to the old number? It appears not as I can't switch the old phone on because it is BROKEN. Anyway it's in my late mother's name which I didn't bother to change when she died and I inherited it, which I can't change anyway.
So I start afresh but lose the £38 still on my old SIM. And it looks like your PAYG SIMS only work in phones you provide???
My old phone was an Ericcson made of iron. Up until now the service from Virgin was equally ironclad, it just . . . worked.
Well I succeeded in trimming the SIM but the new phone can't see it, so I wonder if Virgin have cancelled it without telling me. Or maybe they sent me a text telling me they'd cancelled it which I never got because it was cancelled.
Well I need a new SIM anyway for the 4g and trendy stuff.
Ah well, time to move on I think, reading around it looks like Virgin have become big enough to be complacent and more interested in penny pinching than service. Outsourcing support to the Third World and customers, for example, you folks seem to do an excellent job presumably without being paid to do so.
I find it vaguely ridiculous that they cannot be emailed. I can understand no longer using Telex or Fax, but email???
The SIM seems to have been completely blanked, maybe the phone shot lots of current through it in its death throes, or I walked past the nuclear power station once too often.
At least with a new number I may get fewer nuisance calls . . . for a while. That'll be worth the hassle of contacting friends and businesses, besides I can wish them Merry Christmas at the same time as giving them a new number!
Plus with someone else I may be able to get 4g from the start.
Thanks for taking the time to join our community and get in touch. I'm sorry to hear about the difficulties with your SIM card and the new handset.
As a general rule we don't advise physically cutting the SIM card as this can cause physical damage to it albeit inadvertently. In this instance a SIM card replacement may be required or it may be an issue with the SIM card reader on the handset itself.
If you can give our team a ring we can take a closer look at both the SIM and your handset. They can be contacted on 150 from any Virgin landline or 0345 6000 789 from any other number.