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Cats
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My Account App

Just spent a frustrating hour trying to access My Account App as suggested by the text message, to view my allowances etc.  I keep getting 'Oop' message, and telling me to turn off 4G wifi and switch to 3G etc etc. I have no idea how to do this and shouldn't have to.  Virgin have no problem taking the money out of my account every month!!

The Virgin Media account is in my husbands email , not a problem.  But my mobile is in my name . 

I find it all so annoying.  I am seriously thinking of switching once my contract is finished. 

How do I access My mobile account...help please? 

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Forum Team (Retired) Mat_H
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Re: My Account App

Hi Cats,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues accessing the My Account app. I want to help get this sorted for you.

 

So I can help, are you able to let me know what phone you're using?

 

Let me know as soon as you can.


Thanks,

Mat
 


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Forum Team (Retired) Mat_H
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Re: My Account App

Hi Cats,

 

Are you still having issues with the My account App?

 

Let me know if there's anything that I can do.


Thanks,

Mat


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