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brett9245
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Molbile Roaming

Hi, I'm currently in France and on Saturday called the helpdesk to have the extra phones on my account turned on for roaming.  Within a couple of hours both connected but soon disconnected again and have not yet reconnected.  Any have idea why this has happened and what I can do to resolve the problem.  Both phones are Sony Xperia and have been rebooted numerous times.

Thanks 

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Re: Molbile Roaming

Hi brett9245,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile data roaming service while in France. Has this been resolved for you since your post?

If you are still having an issue with this, I will need to take more information in order to check on this for you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

Kind regards,

Terri

Virgin Media Forum Team


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