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DaveSchema
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Mobile service suspended but no issues with account

I have no 3G signal at all, if I try and call anything I get a message saying my account has been suspended so to call 789.....even when I dial 789.
I have checked online and there is no issue with my account, no-one has been in touch regarding any potential issues and I have zero ability to call the tech support for help. The online chat with Virgin media was no good, he just kept telling me to call 789 or various other numbers.....what am I supposed to do to resolve this??

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Superuser
Superuser
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Re: Mobile service suspended but no issues with account

Have you or you bank cancelled the Direct Debit instruction?

If so then that will be why your phone is suspended.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: Mobile service suspended but no issues with account

Hi DaveSchema,

 

Many thanks for coming by here and posting, I'm sorry to hear that you've not been able to use the mobile services. 

 

Just out of question, if you do happen to have any other Virgin Media services in the home, are you able to use them?

 

We're unable to look into billing information but I have sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.

 
Get back to me when you can.
 
Ben
 

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