Menu
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
195 Views
Message 1 of 11
Flag for a moderator

Mobile problems in Newcastle upon Tyne

We seem to be having mobile problems in Newcastle upon Tyne - either the call fails or it goes straight to voicemail - problem is even calls to voicemail are failing. All my family have Virgin mobiles so I know it's not just my phone. 

Tags (2)
0 Kudos
Reply
  • 3.83K
  • 900
  • 1.7K
Superuser
Superuser
180 Views
Message 2 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

Hi Shaz_cat,

 

try entering your postcode into the EE service checker (Virgin Mobile works on their network) it will show if there are any known issues in your area.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
170 Views
Message 3 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

it says engineers have fixed an issue but none of our phones are working yet

0 Kudos
Reply
  • 3.83K
  • 900
  • 1.7K
Superuser
Superuser
165 Views
Message 4 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

Hi Shaz_cat,

 

try turning your phone off and on again.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
129 Views
Message 5 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

Have already tried the turning on and off thing - I work in IT. Still not working properly - I can send and receive texts but no calls

0 Kudos
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
128 Views
Message 6 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

tried phoning my partner's virgin mobile via the home landline - going straight to voicemail all the time......

0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
101 Views
Message 7 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

Hi Shaz_cat

I'm really sorry to hear about the issues you've experienced with the signal in your area recently.

I can see it's been a few days since your last post - I just wanted to check if this has now been resolved or if you're still having some trouble with calls?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
99 Views
Message 8 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

No it's not resolved it's getting worse, all 3 phones a virtually useless
0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
97 Views
Message 9 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

Hi Shaz_cat

That's not good to hear.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 81
  • 0
  • 1
Shaz_cat
On our wavelength
82 Views
Message 10 of 11
Flag for a moderator

Re: Mobile problems in Newcastle upon Tyne

finally managed to phone 789 - it seems the two local masts are down and no date for fixing them - this doesn't show on the EE checker so that's pretty useless. Problem is we are forking out quite a bit of money each month on contract for an almost unusable service - I've had to order 3 sims from Giff Gaff in the hope that we can use our mobiles in the meantime - my partner is diabetic and needs the phone in case he takes ill and my daughter is a student so her mobile is her lifeline......

0 Kudos
Reply