Menu
Reply
  • 7
  • 0
  • 0
Siobhan76
Tuning in
241 Views
Message 1 of 6
Flag for a moderator

Mobile phone query

Are virgin mobile phones on monthly contract locked please?
0 Kudos
Reply

Helpful Answers
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
429 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Mobile phone query

Hi Siobhan76,

 

no, they are not locked to Virgin Mobile. They will accept SIM cards from other providers.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png
0 Kudos
Reply

All Replies
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
430 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Mobile phone query

Hi Siobhan76,

 

no, they are not locked to Virgin Mobile. They will accept SIM cards from other providers.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png
0 Kudos
Reply
  • 7
  • 0
  • 0
Siobhan76
Tuning in
218 Views
Message 3 of 6
Flag for a moderator

Re: Mobile phone query

Hi I asked earlier if virgins mobile phones are locked, I was given the answer no.. but I rang customer services just to check & they said yes it is locked? Which is correct please?
0 Kudos
Reply
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
193 Views
Message 4 of 6
Flag for a moderator

Re: Mobile phone query

Hi Siobhan76,

 

when you rang Virgin customer services did you specify "Pay Monthly" mobile phones?

Pay As You Go phones may be network locked but all new Pay Monthly phones are now sold unlocked.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png
  • 7
  • 0
  • 0
Siobhan76
Tuning in
186 Views
Message 5 of 6
Flag for a moderator

Re: Mobile phone query

Yes I asked for monthly contract?
0 Kudos
Reply
  • 287
  • 8
  • 26
Forum Team
Forum Team
114 Views
Message 6 of 6
Flag for a moderator

Re: Mobile phone query

Hi Siobhan76

 

It can depend on the handset and how long you've had it as some older Pay Monthly handsets may be locked. I'd like to take a closer look at your account to see if we can shed some light on the situation for you. I've sent you a private message which you can access by clicking on the envelope in the top right.

 

Regards

Dave


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply