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Siobhan76
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Mobile phone query

Are virgin mobile phones on monthly contract locked please?
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Superuser
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Re: Mobile phone query

Hi Siobhan76,

 

no, they are not locked to Virgin Mobile. They will accept SIM cards from other providers.

 

AlexKid :-)

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Superuser
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Re: Mobile phone query

Hi Siobhan76,

 

no, they are not locked to Virgin Mobile. They will accept SIM cards from other providers.

 

AlexKid :-)

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Siobhan76
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Re: Mobile phone query

Hi I asked earlier if virgins mobile phones are locked, I was given the answer no.. but I rang customer services just to check & they said yes it is locked? Which is correct please?
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Superuser
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Re: Mobile phone query

Hi Siobhan76,

 

when you rang Virgin customer services did you specify "Pay Monthly" mobile phones?

Pay As You Go phones may be network locked but all new Pay Monthly phones are now sold unlocked.

 

AlexKid :-)

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Siobhan76
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Re: Mobile phone query

Yes I asked for monthly contract?
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Forum Team
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Re: Mobile phone query

Hi Siobhan76

 

It can depend on the handset and how long you've had it as some older Pay Monthly handsets may be locked. I'd like to take a closer look at your account to see if we can shed some light on the situation for you. I've sent you a private message which you can access by clicking on the envelope in the top right.

 

Regards

Dave


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