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bethany118
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Mobile phone not working

Hi all my virgin mobile has not been functioning. It won't make telephone calls) for five or six weeks now. I have phoned tech dept numerous times, renewed sim card, taken it to virgin shop waited for a jiffy bag which never arrives,and am repeatedly fobbed off when I ask to speak to a manager or make an official complaint. In some cases even patronised on the phone. Is there someone in the Virgin Empire who will accept that they are ineficient and resolve the problem rather than rationalize their appalling service. Niether my wife or I will be renewing our contracts with Virgin Mobile when they run out. 

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Forum Team (Retired) Mat_H
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Re: Mobile phone not working

Hi Bethany18,


Welcome to the forums Smiley Happy


I'm really sorry to hear that you've still not been able to have the phone sent off for repair. I want to get this sorted for you.

 

So I can look into this, I've sent you a PM detailing the next steps.


Thanks,

Mat
 


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