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Gordon123
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Mobile phone exchange

Is it possible to exchange your mobile handset part way through your pay monthly contract.

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Gordon123
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Re: Mobile phone exchange

Thanks for the information.  I thought it was the situation

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Forum Team
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Re: Mobile phone exchange

Hi Gordon123

 

Thanks for your post.

 

Is there any reason you were looking to exchange the handset? We don't allow you to change the handset for a different type, but if the phone is faulty we should be able to get it repaired for you free of charge. Just take a look at Phone Fix for more information.

 

If you wanted to upgrade early, you would need to pay off the remainder of the contract. To check how much this would be, just give us a call on 789 / 0345 600 0789 and we'll take a look.

 

Let us know how you get on.

 

Many thanks

Mark Y
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Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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leah_no1auntie
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Re: Mobile phone exchange

not for a different handset no 

i had the iphone 5c and it had to be sent back several times due to a fault i wanted it exchanged for a different handset and they would not do it they said they dont allow you to change it for a different model 

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Gordon123
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Re: Mobile phone exchange

Thanks for the information.  I thought it was the situation

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Message 4 of 6
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Re: Mobile phone exchange

Hi Gordon123

 

Thanks for your post.

 

Is there any reason you were looking to exchange the handset? We don't allow you to change the handset for a different type, but if the phone is faulty we should be able to get it repaired for you free of charge. Just take a look at Phone Fix for more information.

 

If you wanted to upgrade early, you would need to pay off the remainder of the contract. To check how much this would be, just give us a call on 789 / 0345 600 0789 and we'll take a look.

 

Let us know how you get on.

 

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Gordon123
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Message 5 of 6
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Re: Mobile phone exchange

Thanks for the information. My phone isn't broken. I just want a phone with a bigger screen
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Forum Team (Retired) Mat_H
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Re: Mobile phone exchange

Sorry for any confusion on our part Gordon123!

 

You can only exchange a handset within the first 14 days if you don't like the phone.

 

Thanks,

 

Mat


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