Thanks for your post.
I just wanted to check if you'd been able to get the password reset now?
Let us know if we can still help out with this.
Mark YForum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help
Sorry to hear you're still having issues getting logged in.
I've dropped you a PM (purple envelope, top right) with some more information - please respond to the PM directly and we'll get you some help with this.