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Klaird
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Mobile phone abroad

I arrived in Italy and found that the phone doesn't connect to any phone network. I went online using the hotel wifi and discovered that using the phone abroad is not a feature that is automatically switched on when the virgin media sim card is supplied (pay monthly, unlimited everything).

How can I get to connect to a local phone provider? Is there an email address for mobile phone support? How long would it take anyway?
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Forum Team (Retired) Mat_H
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Re: Mobile phone abroad

Hi Klaird,

 

Welcome to the forums Smiley Happy

 

Roaming can now be activated through your online account. Log in here and you'll be able to turn this on through Plan and Devices and manage services.

 

Let me know how you get on.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: Mobile phone abroad

Hi Klaird,

 

Welcome to the forums Smiley Happy

 

Roaming can now be activated through your online account. Log in here and you'll be able to turn this on through Plan and Devices and manage services.

 

Let me know how you get on.


Thanks,


Mat


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Klaird
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Re: Mobile phone abroad

Thanks for your help. I was already back in the UK by the time you answered but at least I know for next time.
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Forum Team (Retired) Mat_H
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Re: Mobile phone abroad

No problem at all Klaird Smiley Happy

 

Let me know if you need anything.

 

Thanks,

Mat


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astrospanner
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Re: Mobile phone abroad

I just had the same problem on a weekend trip to France. No signal in France.

 

The night before I left I checked via the "My Account" app on the phone (Sony Xperia) and all it mentioned was ensuring I had paid 3 bills (or deposit £50). No-where on that app does it say to "enable roaming" or give a link to where it can be enabled... Can those be added?

 

 

Thanks for the answer.

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Forum Team
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Re: Mobile phone abroad

Hi astrospanner,

 

Welcome to the community and thanks for posting. I'm sorry you're not able to enable roaming from the app.

 

You'd need to go our website to check this. Please click here and follow these instructions:-

 

Online account > Plan and device > Manage services > Going abroad.

 

Please let me know how you get on.

 

Thanks


Rich
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