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pendle666
On our wavelength
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Mobile online help - customer service chat never available.

Hi - has anyone ever used this feature successfully?   I can't spend ages on the phone to them when I'm at work.  I haven't been able to make calls properly, data is non-existent and the network keeps dropping.  I've a dual sim phone and the giff gaff one works fine in both slots.

I'd like to use the online chat but it keeps saying that agents are busy.

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J0hn
Super solver
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Re: Mobile online help - customer service chat never available.

I used it last week on Wednesday and yesterday morning about 10:30 only a 25 second wait then
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Forum Team
Forum Team
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Re: Mobile online help - customer service chat never available.

Hi pendle666, 

 

Sorry to hear you have been unable to contact the team via the online chat service. I would be more than happy to help you out if you have the time to supply me with some more information. 

 

You mention that you have been unable to make calls or use your mobile data. Has this been in a specific location or is this something in all areas? 

 

If you could reply with as much information as possible including the handset make and model and what you have tried so far to fix the issues I would be more than happy to pick this up for you. 

 

Many Thanks 

Mike 

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pendle666
On our wavelength
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Re: Mobile online help - customer service chat never available.

Well yesterday I decided to try once more before giving you the history of the problem I've got and I got through straight away!! 

I'm being sent a new SIM card so fingers crossed all will be resolved.

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Forum Team
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Re: Mobile online help - customer service chat never available.

Hi pendle666, 

 

Thats great news. Let us know how you get on. 

 

Thanks 

 

Mike 

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