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Ampm108
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Mobile not working abroad

Hi,

Bought a new mobile before going on holiday to canada, and changed to a monthly contract, and all it shows is mobile network not available. My wife has a pay as you go with virgin and she has no problem. Any idea? Any suggestions would be welcome.

Thanks

Paul

 

 

 

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Superuser
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Re: Mobile not working abroad

Hi Paul,

 

"Roaming" is on by default in the account settings of Virgin PAYG mobiles.

This is not so for Virgin "Pay Monthly" mobiles. To further complicate things, I'm afraid that in order to activate roaming on a pay monthly SIM it is necessary to have had it for three months (made three payments). - You say you've just changed?

It may be possible to have roaming activated ahead of this time by calling and speaking to customer services but be advised that a £50 deposit may be required.

If you wish to pursue this, the UK support line number from abroad is: +447953 967 967

 

AlexKid :-)

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Forum Team (Retired) BenD_H
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Re: Mobile not working abroad

Hi Ampm108,

 

Many thanks for coming in and posting, it's great to see you Smiley Happy

 

I can see you've had some help from AlexKid, great stuff!

 

I'm sorry the roaming hasn't been as smooth as you'd like, take a look here to see if your settings are correct.

 

If still no joy, I can amend this from here but would like to know how you got on first Smiley Happy

 

Take care.

Ben


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