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Vevenka
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Mobile not connecting to local provider in cyprus

Hi i currently have a viegin monile monthly sim in my i phone 6 i called costomer sevice before leaving london to assure that the phone will work, i was tild that it will work with no problem.....
Unfortunatly its not conecting and only saying no service
Please help asap
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Forum Team
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Re: Mobile not connecting to local provider in cyprus

Hi Vevenka, 

 

Thanks for your post and apologies for the issues you are having with your Mobile whilst abroad. 

 

I'm not very clued up on Mobile so I've asked a moderator to move this over to the Mobile boards where one of the experts will be able to help Smiley Happy

 

Thanks,  

Kath_F
Forum Team

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Re: Mobile not connecting to local provider in cyprus

Hi Vevenka,

 

Welcome to the communitySmiley Happy

 

Sorry to hear you're experiencing issues when roaming in Cyprus.

 

Could you check roaming is active when you log into Your Account please.

 

Click on plan and device > Click the tab manage services.

 

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

You can also check the call barring option to stop calls abroad isn't set to on.

 

You could also try the following steps if roaming is on:

 

Turn your phone off and then back on again

Go into your phone settings and select a network manually.

Try removing your phone’s battery, while it’s still switched on – this helps reboot it and find a local network

 

If you are still experiencing difficulties it maybe roaming is not going active network side for you. Give our mobile team a call on +447953967967 from a roaming handset or land line so we can take a further look into this for you.

 

Hope this helps.

 

Many thanks

Stephen_B
Community Moderator

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