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Misschich
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Mobile network

Was told that there is a tech problem with virgin network...can someone please confirm this as for past 2 days I have been unable to connect to mobile Internet whilst out and about

Thanks in advance for any help
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Superuser
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Re: Mobile network

Hi Misschich,

 

try entering your post code into the EE service checker (Virgin Mobile works on their network) to see if there are any known issues in your area.

If that shows as OK but you are having a problem with your reception. You could give Virgin Mobile customer services a call on 789 / 0345 6000 789 so that they can look into this further for you.

 

AlexKid :-)

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Misschich
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Message 3 of 10
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Re: Mobile network

Hi thanks for that. I have done what you have said earlier and it says no known issues plus when I rang up they said 2 masses were down in.cardiff...but not sure if that's true
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Forum Team (Retired) BenD_H
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Re: Mobile network

Hi Misschich,

 

Thank you for your post and welcome back Smiley Happy

 

I would like to know if there's been any improvement on the mobile services. I have been able to check on the checker and I've not seen anything is contributing to what you're seeing.

 

Many thanks.

Ben


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Misschich
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Re: Mobile network

Hi
Yes it's back working again after 2 days of no network.

Thank you
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Forum Team (Retired) BenD_H
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Re: Mobile network

Hi Misschich,

 

Cheers for the reply and I hope you've enjoyed your weekend Smiley Happy

 

That is great news that this is back online again, I would like to continue to help if I can and if you have any questions, please pop them over Smiley Happy

 

All the best.

Ben

 


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Misschich
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Re: Mobile network

Thank you Ben for your reply and yes providing I don't run out of mobile data I will lol 😆
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Forum Team (Retired) BenD_H
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Re: Mobile network

Hey Misschich Smiley Happy

 

You're very welcome and I would like to offer some additional help on that. have you heard of our WiFi Buddy?

 

It's definetely worth a click Smiley Happy

 

Keep in touch.

Ben


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Misschich
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Re: Mobile network

Can wifi buddy only be used if you have wifi at home? Can't pay my bill til tomoz and they cut me off last night 😢😢 not going good is it lol
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Forum Team (Retired) BenD_H
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Message 10 of 10
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Re: Mobile network

Hi Misschich Smiley Happy

 

The serivice is operated by running broadband connections inside the Hub, this would need to be working for you to take advantage.

 

I hope that the service is back on again for you soon. If you have anything you need help with, please let me know.

 

Cheers.

Ben


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