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Cartay62
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Mobile network keeps dropping out

My husband has a Samsung 5 with a 4g sim but the network keeps dropping out. I have a virgin sim on my phone but mine is perfectly OK. Any ideas what's wrong?

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Forum Team
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Re: Mobile network keeps dropping out

Hi Cartay62,

Sorry to hear the network is dropping out on your husbands handset, may I ask if this is happening in all areas for him?

If you are on 4G and do not have the same problem, it could be an issue with his SIM or handset.

Are you able to swap your SIMs around and see if the issue follows his SIM card or handset?

Keep us posted with how you get on.

Thanks

Liam_T
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