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Kate333
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Mobile issue

I have been waiting 6 months for my virgin mobile account to be sorted !! Anyone else have this "problem" !!!! 

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Superuser
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Message 2 of 6
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Re: Mobile issue

Is this a Billing issue or technical issue? 

Once we know that I can move your post to the correct forum.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Kate333
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Message 3 of 6
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Re: Mobile issue

Technical issue, my account was suspended after virgin forgot to set up my direct debit and can't seem to set my account up again. Numerous IT tickets have been raised and cancelled, so it appears to be a complete shambles !! 

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Forum Team (Retired) Mat_H
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Message 4 of 6
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Re: Mobile issue

Hi Kate333,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with your online account. I want to look into why the IT tickets have been cancelled. So I can do this, can you PM me your full name, mobile number and 3 characters of your password please?


You can do this by clicking on my face and selecting the send me a message option on the right hand side.

 

Let me know as soon as you can.


Thanks,
 

Mat


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Kate333
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Message 5 of 6
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Re: Mobile issue

 

Mrs Kathleen Elizabeth Hicks

[MOD EDIT: Mobile number removed, please review the Forum Guidelines]

sco

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Forum Team (Retired) Mat_H
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Message 6 of 6
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Re: Mobile issue

You'll need to PM this info to me Kate333 Smiley Happy

 

You can do this by following the instructions I posted above.


Thanks,


Mat


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