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Staps
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Mobile has died

I had a notification on my phone that there was a software update available but when I accepted it my phone went completely purple with small white writing talking about "dumps" and other such stuff. I couldn't do anything. Tired turning it off and on, removing sim etc. Cannot get anything to happen. It comes on briefly with an error message but goes off before I can read it. Help! 

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Forum Team (Retired) Mat_H
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Re: Mobile has died

HI Staps,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some trouble with getting the phone to turn on. It sounds like it needs to come in for repair?

 

If this is a Virgin Phone, log in to your online account here and go to Plan and Device > Phone fix and we can get it booked in for repair.

 

Let me know how you get on.


Thanks,

Mat

 

 

 


 


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Staps
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Re: Mobile has died

Thanks Mat. Have spoken to an advisor and booked a repair. Fingers crossed...... 

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Forum Team (Retired) Mat_H
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Re: Mobile has died

Glad to hear that this has been booked in Staps Smiley Happy

 

Please let me know if you need anything at all.


Thanks,

Mat
 


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