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Yankeesfan
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Mobile data not working

I have a sim free Galaxy S5 phone with a Virgin sim, I can access wifi no problem but when I tried to get Mobile data working it doesn't appear to work and says no internet connection.

 

Any help will be gratefully received.

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katejo
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Re: Mobile data not working

I have a Samsung Galaxy J5 SIM only and have the same problem. I rang Virgin Mobile this morning. Apparently it is a known problem but they haven't found any cause yet.

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Yankeesfan
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Re: Mobile data not working

Thanks, not great news especially as just changed tariff and wasn't told this.

 

Hopefully they will resolve it soon

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J0hn
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Re: Mobile data not working

you may need to update the settings on the phone to access the internet. there is help on the website for this it the "Access point names you may need to update

Internet id:
Virgin Media mobile Internet
goto.virginmobile.uk

MMS/Picture mssg Id:
goto.virginmobiler.uk

the goto entries are ALL lower case and no spaces just as above
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Moderator
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Re: Mobile data not working

Hi Yankeesfan,

 

Welcome and thanks for posting. I'm really sorry to hear you're mobile data isn't working.

 

There was a general fault with our mobile data service at the beginning of the week but this has since been resolved by our mobile team. My sincere apologies for any inconvenience this may have caused. Could you let me know if you're still experiencing these issues as we may need to look at this on an individual basis for you. 

 

Kind regards 

 

 

Stephen_B
Community Moderator

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