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sas2506
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Mobile data UK

I have a newish phone with Virgin (Samsung Galaxy A5, 2017 version).

However, today I do not seem to be able to access the internet or much in the way of data. It was fine yesterday! I can access it fine when I am on a wifi connection.

I have 4G lit up on the phone, mobile data turned on, I haven't gone over my limit, I have 1 to 2 bars of signal, and I am in a location where it has reliably worked in the past (ie, yesterday, this week, last week etc).

I have turned airplane mode off and on, I have rebooted, I have attempted to access the internet on my phone in multiple ways (Facebook, inbuilt internet app, Whatsapp). I have been able to send and receive texts, but I do not know how promptly these have been received.

It is driving me up the wall! Any help greatly appreciated.

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Superuser
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Re: Mobile data UK

Hi sas2506,

 

you can use the service checker by entering your postcode into the EE Network Status Checker (Virgin Mobile works on their network).

 

AlexKid :-)

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sas2506
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Re: Mobile data UK

I have turned 4G off by switching to 2G/3G network only, and now have access. Something's going wrong with the 4G - any updates on this gratefully received - I cannot use the service checker as I do not have a virgin landline!

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Superuser
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Re: Mobile data UK

Hi sas2506,

 

you can use the service checker by entering your postcode into the EE Network Status Checker (Virgin Mobile works on their network).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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sas2506
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Re: Mobile data UK

Thanks. Looks like there is an issue in the area I am in that EE are investigating.

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Forum Team
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Re: Mobile data UK

Hi sas2506,

 

Sorry to hear of your recent 4G data issue.

 

I'm glad to hear an issue was showing up on EE's checker. I'm just passing by to make sure it got resolved in the end?

 

Thanks


Rich
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