I've been in Germany and now France since Sunday and my Samsung will not register on a network to enable me to buy a data travel pass. I have tried everything on this forum and Virgin's own guide including the hard reboot to no avail. My settings on my account and phone are as instructed. Help please!
Thanks for dropping by the Community Forum. I'm sorry that your mobile service isn't working while travelling abroad.
I'm not able to access your account details to check on this for you. If you're still not able to use your service, please let me know so that I can get this reset for you.
I'll need to take more details from you, so I'll send you a private message. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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