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pophods
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Mobile cannot get a network abroad

I've been in Germany and now France since Sunday and my Samsung will not register on a network to enable me to buy a data travel pass. I have tried everything on this forum and Virgin's own guide including the hard reboot to no avail. My settings on my account and phone are as instructed. Help please!

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J0hn
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Re: Mobile cannot get a network abroad

You will need to get virgin to reset the roaming function, it sounds like it not set up, you said it active and international calling is also switched on? You account as well as the phone.

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pophods
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Re: Mobile cannot get a network abroad

Yes all switched on as should be,

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J0hn
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Re: Mobile cannot get a network abroad

Sadly you'll need to get it reset, I'd try the web chat option as there in NO email option for virgin
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Forum Team
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Re: Mobile cannot get a network abroad

Hey pophods,

Thanks for dropping by the Community Forum. I'm sorry that your mobile service isn't working while travelling abroad. 
I'm not able to access your account details to check on this for you. If you're still not able to use your service, please let me know so that I can get this reset for you.

I'll need to take more details from you, so I'll send you a private message. Just check the envelope icon at the top right of this page.

Kind regards,
Terri
Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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pophods
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Re: Mobile cannot get a network abroad

Hello thanks for reply

I can confirm that my phone is still not able to find a network.

It is working fine on wifi though.

pophods

 

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J0hn
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Re: Mobile cannot get a network abroad

Separate systems sadly
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