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NickyP95
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Mobile broadband

Hi help please. I spoke to someone over the phone from virgin today about upping my sim only internet allowance it had been upped but does not take affect till my refresh date at the end of the month. Just wondered if there any way I can add extra internet bundle now to keep me going till the end of the month and be charged for it on my next bill as I currently have no internet.
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Superuser
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Re: Mobile broadband

Hi NickyP95,

 

it's a pity you didn't think to ask as you were making the call to up your allowance.

Add on bundles aren't available you'll just incur the £2 daily charge for each day that you use mobile data until your refresh date.

If I were you, I would call back, explain what's happened and if you're lucky the advisor may add a "goodwill" data amount to your account.

It's worth a go, let us know how you get on Smiley Happy

 

AlexKid :-)

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Superuser
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Re: Mobile broadband

Hi NickyP95,

 

it's a pity you didn't think to ask as you were making the call to up your allowance.

Add on bundles aren't available you'll just incur the £2 daily charge for each day that you use mobile data until your refresh date.

If I were you, I would call back, explain what's happened and if you're lucky the advisor may add a "goodwill" data amount to your account.

It's worth a go, let us know how you get on Smiley Happy

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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NickyP95
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Re: Mobile broadband

I mentioned it in the call unable to have a good will gesture a swap I had it last month and not upped my allowance as realised I need more data. So am I not charged on how much I use now is it just £2 a day x
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Superuser
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Re: Mobile broadband

Hi NickyP95,

 

yes, out of tariff usage of mobile data is charged at £2 per day for unlimited use for pay monthly customers.

 

AlexKid :-)

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NickyP95
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Re: Mobile broadband

By pay monthly does that apply to the sim only ones too
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Superuser
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Re: Mobile broadband

Hi NickyP95,

 

yes: http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

 

AlexKid :-)

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