I've got the unlimited data plan, but my mobile broadband speed has dropped to 0.2Mb/s, which is making any phone use pretty frustrating at the moment. Is this because I've gone over some arbitrary limit and my connection is being throttled, or is there a general issue?
Obviously if throttling is in place then I can save myself a few quid a month by dropping to a "lower" plan, since this is pretty unusable.
Yes, I'm aware of that and I'll just have to be a bit more attentive next month. My next monthly cycle doesn't start for a couple of weeks anyway, so I'll monitor usage more after it starts.
Honestly, I find it bizarre that the usage is throttled to that extent so soon after 3GB. Essentially, after you hit the 3.5GB limit it allows a bit of light web browsing and not much more, so not really what I was paying for when I upgraded to that plan.
You think it's bizarre, I think it's mis-selling or misrepresentation. Virgin sell multiple plans with more than 3.5gb allowance, but neglect to tell the customer that mobile data is effectively unusable after that threshold has been crossed.
Well, yes, it's an extremely poor show, frankly. The truth is, most months I don't hit the limit anyway, it was just useful to have. Now that I know it's worthless I can save £60 a year, not that it'll make a lot of difference to Virgin.