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duncanmp
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Mobile broadband throttling?

Hi

I've got the unlimited data plan, but my mobile broadband speed has dropped to 0.2Mb/s, which is making any phone use pretty frustrating at the moment. Is this because I've gone over some arbitrary limit and my connection is being throttled, or is there a general issue?

Obviously if throttling is in place then I can save myself a few quid a month by dropping to a "lower" plan, since this is pretty unusable.

Cheers,

D

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teabag
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Re: Mobile broadband throttling?

There is a capping in place and kicks in when you reach 3.5gig, this is measured over a calendar month and will reset the 1st of next month (tomorrow).
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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teabag
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Re: Mobile broadband throttling?

There is a capping in place and kicks in when you reach 3.5gig, this is measured over a calendar month and will reset the 1st of next month (tomorrow).
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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duncanmp
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Re: Mobile broadband throttling?

Thank you for the clarification. In that case I may as well go down to the 3GB plan and save £5, since I don't see the point in paying for the extra 0.5GB!

D

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Superuser
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Re: Mobile broadband throttling?

Bear in mind that you've actually used that extra half gig. If you go to a lower plan, it will be over your allowance so if you use 3.5 GB you'll pay for the extra.
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duncanmp
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Re: Mobile broadband throttling?

Yes, I'm aware of that and I'll just have to be a bit more attentive next month. My next monthly cycle doesn't start for a couple of weeks anyway, so I'll monitor usage more after it starts.

Honestly, I find it bizarre that the usage is throttled to that extent so soon after 3GB. Essentially, after you hit the 3.5GB limit it allows a bit of light web browsing and not much more, so not really what I was paying for when I upgraded to that plan.

 

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Superuser
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Re: Mobile broadband throttling?

You think it's bizarre, I think it's mis-selling or misrepresentation. Virgin sell multiple plans with more than 3.5gb allowance, but neglect to tell the customer that mobile data is effectively unusable after that threshold has been crossed.
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duncanmp
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Re: Mobile broadband throttling?

Well, yes, it's an extremely poor show, frankly. The truth is, most months I don't hit the limit anyway, it was just useful to have. Now that I know it's worthless I can save £60 a year, not that it'll make a lot of difference to Virgin.
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