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Cazzzzzz
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Mobile answer service

Despite calls to customer service my husband and i still can get the answer phones to kick in at all. We both have iPhones (6 and 6+). I have done the 222 to set up, i have spent over 30 mins with customer services on the phone and still no joy. Bit fed up! Any ideas?

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Forum Team (Retired) Mat_H
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Re: Mobile answer service

Hi Cazzzzz,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some trouble with Voicemail. I want to get this all sorted for you. Can you let me know what happens when you dial 222? Does a message play or does it take you to the mailbox?

 

Let me know as soon as you can.


Thanks,

 

Mat


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Forum Team (Retired) Mat_H
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Message 2 of 7
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Re: Mobile answer service

Hi Cazzzzz,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some trouble with Voicemail. I want to get this all sorted for you. Can you let me know what happens when you dial 222? Does a message play or does it take you to the mailbox?

 

Let me know as soon as you can.


Thanks,

 

Mat


Who's who? Find out more about our community members. Good folk to know


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Cazzzzzz
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Message 3 of 7
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Re: Mobile answer service

Hi my phone says no mail box set up when i dial 222 and to call 789. Husbands just says no messages but thats because answer phone doesn't kick in at all.

Thanks for reply
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Forum Team (Retired) Mat_H
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Re: Mobile answer service

It sounds to me like the voicemail isn't set up correctly on the network Cazzzz.

 

What did our team on the phone try with you? This is so I can rule certain factors out Smiley Happy

 

Let me know when you can.


Thanks,

Mat


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Cazzzzzz
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Re: Mobile answer service

To be honest i cant remember what they tried! It was an extremely frustrating half an hour which involved phone turning off and on and them ringing me back having changed settings.
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Message 6 of 7
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Re: Mobile answer service

Are you able to PM me your phone number, full name and 3 characters of your password so I can look on the account for you Cazzzzz? You can do this by clicking the image of my face and selecting the send me a message option.

Thanks,

Mat


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Re: Mobile answer service

Hi Cazzz,


How are you getting on with this currently?


Let me know as soon as you can.


Thanks,

Mat


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