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PA_M
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Mobile account on iPad

Can log into mobile account with my phone and someone else's laptop but not Safari on my iPad!  Any ideas?

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Re: Mobile account on iPad

Hi Pamoseley,

 

Sorry to hear your having difficulties logging into Your Account via Safari.

 

I have just tested this our side and I am currently logged in using safari on an iPad without any issues from this end.

 

What happens when you try to sign in. Do you get to type in your login details?

 

You could try a different browser like Google Chrome as an option. 

 

I have also included a link here to another thread that might be relevant to your situation.

 

Let us know how it goes.

 

Many thanks

 

 

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Mobile account on iPad

Hi Stephen,

 

Thanks for for checking this out for me, I saw another post with the same question and same response so don't know why you can log in with Safari and we can't!  I've managed to log in a couple of times after MUCH perseverance, and I mean retrying many dozens of times, but have now given up and had to install Google just to log into my virgin mobile account so not best pleased.

 

Thanks again.

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Re: Mobile account on iPad

Hi PA_M,

 

Thanks for the reply.

 

It looks like Google Chrome is your best bet for the moment.

 

This issue has been raised and is currently being investigated.

 

Hopefully once this is cleared you will be able to sign back in using Safari.

 

Hope this information helps.

 

Many thanks

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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