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Dvarnsverry
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Mobile abroad

I have tried all 3 networks in Crete and I am unable to send a text or make a call. Everything is set up on my phone

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Re: Mobile abroad

Hi Dvarnsverry,

 

Welcome to the communitySmiley Happy and thanks for posting

 

Sorry to hear your unable to call or text while in Crete.

 

If you can connect to a network its more thank likely roaming is active. You may need to check that international barring is switched off.

 

You can check roaming and barring are active when you log into Your Account .

  • Click on plan and device
  • Click the tab manage services

 

Make sure roaming is set to on here. If it isn't move the slider to on and click update. This will present you with a green success message. It may take up to 24hrs for this to go live on your account.

 

As I mentioned you can also check the call barring option to stop calls abroad isn't set to on here which I have a feeling maybe causing your issue.

 

Hope this helps.

 

Let me know how it goes.

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Mobile abroad

Hi Dvarnsverry,

 

I didn't hear back from you regarding your roaming issue.

 

Did you manage to get this sorted?

 

Let me know if you need anything

 

Take care

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Andrew1010
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Re: Mobile abroad

Another person with roaming problem, same VM advice but we must assume another customer who gave up.....which I guess I should to!
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