Really disgusted yet again that I cannot use my mobile phone in Spain due to my phone will not connect to any network.Tried all the troubleshooting and still nothing.Also purchased travel data that I cannot use.My friend is on Virginia pay as u go and he has same problem.I want the money I paid for the travel dated credited back to me
Sorry to here your experiencing issues roaming abroad. Appreciate this is frustrating.
You can check roaming is active when you log into Your Account.
Click on plans and devices then click the tab manage devices. Make sure roaming is set to on here. You can also check the call barring option to stop calls abroad isn't set to on.If roaming is active and no barring set yet it still doesn't work please try the following steps below:
It does sound like roaming may not be active which is why you cannot connect to any network.
If it is on and you still cant connect to a network I would recommend calling our Mobile team on +447953967967 from a roaming handset or landline.
We've been in USA for a week and still no mobile phone access and same advice given on forum to ring a number that is constantly engaged. Finally sent a link to an online form but nearly 72,hours after submitting still no response. What a useless service Virgin offer with large numbers unable to use a mobile broad they should be offering a UK only service. I'll be looking to cancel my contract as not fit for purpose when I retun home.
My roaming is ON!!! I cannot call virgin mobile as I have NO NETWORK. I also have a travel data package which I bought and I can not use either.I am back in uk on Thursday and will make complaint then..so annoyed
Thanks for keeping us updated. I'm really disappointed to hear you can't connect to a network Spain.
This may be a bit late coming but if roaming hasn't been used for a while it's definitely worth turning it off and on again.
If it shows it's turned on then please turn it off. You'll get a green message saying it's worked. You'll need to wait 2-24 hours for this to be successful. Then you repeat the process to turn it back on again waiting a further 2-24 hours.