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marilyn4
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Mobile Service Status

Can I check my mobile service status online? If so how do I do it? 

Thank you

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Superuser
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Re: Mobile Service Status

Hi marilyn4,

 

here is Virgin's Mobile Coverage Checker

As Virgin uses the EE network, enter your postcode into the EE service checker to see if there are any known faults in your area.

 

AlexKid :-)

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Superuser
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Re: Mobile Service Status

Hi marilyn4,

 

here is Virgin's Mobile Coverage Checker

As Virgin uses the EE network, enter your postcode into the EE service checker to see if there are any known faults in your area.

 

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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marilyn4
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Re: Mobile Service Status

Thank you AlexKid. I will remember this for another time.

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parajack
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Re: Mobile Service Status

My signal has dropped over the past few days, yet the service checker says "We’re not aware of any network issues in the area you’ve searched. If there are problems, we’ll update this page as quickly as possible." Currently I'm flicking between no service and 1 bar!!! It used to be full bars.

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Forum Team
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Re: Mobile Service Status

Hi parajack,

 

I'm sorry that you've been having poor to non-existent signal in your area recently. Are you still having the same issue?

 

I'd love to check this for you, but will need more information. I'll pop a pm over to you, just get back to me with your details.

 

Many thanks,

 

 


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Forum Team
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Re: Mobile Service Status

Hi parajack,

 

Thanks for getting back to me. Sorry again that the signal's been so bad lately. I'm glad to hear that it's improved now. 

If you notice it dropping again, just send me a pm with the details I requested and I can check on our systems if there's any work that may be going on that's causing a problem.

I really wish I could give you new information about providing 4G service, but we haven't received any updates on this yet. As soon as we have any information on this, we'll make sure to post it here on the Forum.

 

Take care,


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