Menu
Reply
  • 1
  • 0
  • 0
waynefinnigan04
Joining in
171 Views
Message 1 of 5
Flag for a moderator

Mobile Randomly suspended

Right , Last night my phone was working all hunky dory and fine , try to make a call and my account has been suspended , this baffles me and has rather annoyed me since I am up to date with all my payments ,so I try to call 789 to sort it but cannot even do that , here is another issue I only have this phone , so cancelling a phone to call 789 when something needs sorting out is rather idiotic. So I have no phone to use and due to not being able to call 789 and get the response of "Your phone seems to be suspended , please call 789 to fix the problem" , I also got a text come through saying my monthly allowance has been updated.

Tags (3)
0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
150 Views
Message 2 of 5
Flag for a moderator

Re: Mobile Randomly suspended

Hi waynefinnigan04,


Welcome to the forums Smiley Happy

 

I'm really sorry to hear that you're having some issues with the service on your phone. I want to get this all sorted for you.

 

So I can do this, are you able to PM me your full name, mobile number and 3 characters of your password?

 

You can do this by clicking on my face and selecting the send me a message option on the right hand side.

 

Thanks,

Mat
 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
126 Views
Message 3 of 5
Flag for a moderator

Re: Mobile Randomly suspended

Thanks for coming back to me WayneFinnigan04 Smiley Happy

 

When you set up an account with us, you'll also set up a password. Can you give me any 3 characters of the password so I can help?

 

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 30
  • 1
  • 0
Kah1962
On our wavelength
98 Views
Message 4 of 5
Flag for a moderator

Re: Mobile Randomly suspended

Why is my mobile service been suspended
0 Kudos
  • 461
  • 56
  • 79
Lee_B
Fibre optic
89 Views
Message 5 of 5
Flag for a moderator

Re: Mobile Randomly suspended

hi Kah1962

We would like to also resolve your issue as well, however I don't want it to be missed off by posting in someone elses thread.


Are you able to create a new thread so we can track and monitor its progress

thanks

Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

0 Kudos