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garethdh
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Mobile Parental Controls

Recently moved to VM and Parental controls seems to be activated despite Customer Service saying that they are not. 

 

My account on website shows them switched off as well and changing this to On then switching Off again makes no difference.

 

please help

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Forum Team (Retired) Mat_H
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Message 2 of 7
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Re: Mobile Parental Controls

Hi Garethdh,


Welcome to the forums Smiley Happy

 

Sorry to hear you're having trouble turning off parental controls. I'm afraid we're unable to to disable this via the forums due to DPA.


So we can get this looked into for you, give us a call on 789 or 0345 6000 789.


The team can ensure this is disabled correctly.


Let me know how you get on.

 

Thanks,

Mat


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Re: Mobile Parental Controls

Hi Garethdh,

 

Did you manage to give us a call  regarding this?

 

Let me know if you need me Smiley Happy


Thanks,

Mat


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jhuk
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Message 4 of 7
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Re: Mobile Parental Controls

Not to steal the OP's thread but I have similar issue.

 

I can turn off roaming and premium numbers in the settings but not international calls, it bounces the switch back to OFF position after I apply it.

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Re: Mobile Parental Controls

Hi jhuk,

 

Thanks for posting Smiley Happy

 

I'm really sorry about that! Give us a call on 789 or 0345 6000 789 and we can make sure that International Calls are turned on for you.

 

Let me know how you get on.


Thanks,

Mat


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jhuk
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Re: Mobile Parental Controls

I was just wondering if its the buggy new system causing these issues.

 

I can trust myself not to call abroad but ideally I would like it the other way round where I cannot be called from abroad (spam etc).

 

EDIT, Got it to work, I just went through all the settings (not inc Voicemail as I am waiting on my old number porting across).

 

Sometimes the settings will not apply, you need to  keep trying and trying and if it looks like it is not going to change refresh the actual webpage and try again.

 

So all my setting (exc Voicemail) can be set by myself though I thought I read Roaming on Contract could only be set by CS via phone unless this has changed with new system.

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Re: Mobile Parental Controls

Hi Jhuk,

 

Glad to hear you got this all sorted in the end Smiley Happy

 

Was this through the site or another option?

 

Let me know when you can.

 

Thanks,

Mat


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