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andygrippa
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Mobile - Not able to make landline calls from france - Recently changed from iPhone 4 to Samsung S5 Mini

Hi

Recently been in france and had issues not being able to make landline calls to uk. Could make & receive calls to other mobiles including texts. I could receive calls from uk landline no`s but when I tried to return the call I always got the message " this number is not recognised" . Yes I am putting In the exit code "00" and the countrycode "44". The team confirmed my roaming is enabled.

I have recently changed my phone from iphone4 to Samsung s5 mini and just moved the sim accross.??

Help... as I am away again soon and need to use my phone for work.

Andy

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Forum Team (Retired) Mat_H
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Re: Not able to make landline calls from france

Hi andygrippa,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having trouble making calls from abroad. Are you able to check to see if International Call Barring is enabled? You can view this in your online account here and Going to Plans and Devices > Manage Services. Let me know as soon as you can.

 

Thanks,


Mat


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andygrippa
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Re: Not able to make landline calls from france

Hi Matt

Thanks for your response. I have checked my account and international barring is switched off and roaming is switched on.???

Andy

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Re: Not able to make landline calls from france

Thanks for your reply Andy Smiley Happy

 

This seems very odd! That would rule out any internal issues on our side. Are you able to dial the number without any dialing codes to see if this will connect?


Let me know as soon as you can.

Thanks,

Mat


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Re: Not able to make landline calls from france

How are you getting on with this Andy?


Please let me know if you need anything at all Smiley Happy


Thanks,

Mat
 


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andygrippa
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Re: Not able to make landline calls from france

Hi mat

Not back in france again now till April so will try again. Will also take my old iPhone. If it works on that on not on my new Samsung I know where the problem is. Will let you know outcome.

Andy
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Re: Not able to make landline calls from france

Let me know how you get on with this Andy Smiley Happy

 

I'm here if you need anything at all.


Thanks,

Mat
 


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