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JLT
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Mobile Locked

Hello all, my phone has reported itself lost/stolen. I think it's due to an old app which I will delete when I unlock it. Unlocking it is proving difficult.

My PIN doesn't work and I can't find a way to reset it online.

My secret question also doesn't work despite checking it online and changing it.

Can't get through to customer services. 

Thanks for any help.

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Superuser
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Re: Mobile Locked

Hi JLT,

are you referring to Virgin's Mobile Rescue App?

If so then as you say, you should have deleted/uninstalled it:
http://www.newasurion.com/virgin

If you have access to another phone, you could try calling on: 0345 030 3291 and see if they are able to help.

AlexKid :-)

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