Hello all, my phone has reported itself lost/stolen. I think it's due to an old app which I will delete when I unlock it. Unlocking it is proving difficult.
My PIN doesn't work and I can't find a way to reset it online.
My secret question also doesn't work despite checking it online and changing it.
Can't get through to customer services.
Thanks for any help.
are you referring to Virgin's Mobile Rescue App?
If so then as you say, you should have deleted/uninstalled it:http://www.newasurion.com/virgin
If you have access to another phone, you could try calling on: 0345 030 3291 and see if they are able to help.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.