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KieranG86
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Message 1 of 8
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Mobile Internet Data

Please advise what is going on? internet is vital for my work please respond Asap.

 

Will you be compensating your customers for these issues

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Superuser
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Message 2 of 8
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Re: Internet

Hi KieranG86,

keep checking this thread for updates: http://community.virginmedia.com/t5/Virgin-Mobile/Virgin-Mobile-data-access/td-p/3060096

AlexKid :-)

If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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KieranG86
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Message 3 of 8
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Re: Internet

does not really answer my question though does it?

Are virgin going to compensate there customers for the lack of service?

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Fletch33
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Message 4 of 8
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Re: Internet

Unfortunately last time this happened the issue appeared to go on for weeks. Virgin Mobile were keen to respond when claiming it was an issue with my device but once it was proven as a network issue the communication disappeared quicker than my signal.

I don't know if I'm affected again at the moment because I cannot get any kind of signal at home and haven't for the past two weeks. Once again replies to my complaints on the forum are non existent. 

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yarfik
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Message 5 of 8
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Re: Internet

went down for me for an hour yesterday an it came back.an yes i use it for work also

 what i usually do is switch the data off n switch of phone an restart wait a few mins then switch the data back on again. if it dose not work straight away wait a few minutes, i waited for an hour it then came back on again. should give the team  a phone,

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Forum Team (Retired) Mat_H
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Message 6 of 8
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Re: Internet

Hi all,

 

We did have a mobile data issue on Tuesday which should now be resolved.

 

Let me know if you have any further questions Smiley Happy

 

Thanks,


Mat


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Fletch33
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Message 7 of 8
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Re: Internet


Mat_H wrote:

 

Let me know if you have any further questions Smiley Happy

 


Seeing as you asked so nicely, any chance of an update on this thread or even a pm?

 

http://community.virginmedia.com/t5/Virgin-Mobile/No-phone-signal-and-at-best-intermittent-at-home/t...

 

 

 

 

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: Internet

HI Fletch33,


Thanks for posting.

We work on the posts in date order. If the thread is bumped, this may delay our response time.

 

I'll be in touch as soon as I can.

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


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