Looking for some help, I've just upgraded to a new phone (Sony xperia e5) but the mobile data won't switch on. I've used the over air thing and got the text to set my APN settings and they match what I found online. I've checked network operator is showing as Virgin 3G and under Data usage, I've ensured it is set to on, with the limit off for just now. A friend mentioned it might be something to do with the SIM card, I got a new SIM Nano as the old one was a Micro, but I've had my text through to activate it etc. Anything else to try?
This phone doesn't have those exact options, but it has a 4G (preferred)/WCDMA/GSM, Network operator is 3GVirgin, It doesn't pick up the 4G one it keeps defaulting back to the 3G. I tried entering the APN manually yesterday without any success. I'll be in town tomorrow, so I'll take it ti the store.
The new contract and therefor the new SIM is 4G. However, something that might help others, my monthly contract period shifted over on Saturday and lo and behold, my mobile data started working straight away without any other fiddling with settings, so it would appear that it just wasn't working until the billing date turned to the new period.