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omega63
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Mobile Data PAYG

Can mobile date be deactivated at VM's end or removed ?.

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Superuser
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Re: Mobile Data PAYG

You can turn it off on the phone.

 

I can't see any way to turn off data on the account page, but I'm not on a PAYG plan

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Forum Team (Retired) Mat_H
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Re: Mobile Data PAYG

Hi Omega63,

 

Thanks for posting Smiley Happy  That's a great question!

 

It is indeed possible for us to disable Mobile Data on our side. If you'd like me to do this for you, can you please PM me your full name, your mobile number and 3 characters from your password?

 

I'm here if you need anything at all.

 

Thanks,


Mat


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omega63
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Re: Mobile Data PAYG

Hi thanks I want to keep wifi only turn off mobile data can it be reactivated at a later date ?

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Forum Team (Retired) Mat_H
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Message 5 of 10
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Re: Mobile Data PAYG

Hi Omega63,

 

Thanks for your quick reply Smiley Happy Mobile data can be turned back on at any point.

 

All you'd need to do is post on the forum or give us a call on 789 or 0345 6000 789.


Let me know if you have any other questions before proceeding.

 

Thanks,

Mat


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omega63
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Re: Mobile Data PAYG

yes will it affect the wifi option ?

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Forum Team (Retired) Mat_H
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Re: Mobile Data PAYG

Hi Omega63,

 

Turning mobile data off will not affect Wi-Fi on the phone Smiley Happy

 

What handset are you using?

 

Let me know when you can.

 

Thanks,
 

Mat


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omega63
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Re: Mobile Data PAYG

Samsung Grand duos

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Forum Team (Retired) Mat_H
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Message 9 of 10
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Re: Mobile Data PAYG

Thanks for letting me know Omega63,

 

Would you prefer to disable the mobile data in the phone rather than on the Virgin service?

 

Let me know when you can Smiley Happy

 

Thanks,

Mat


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Message 10 of 10
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Re: Mobile Data PAYG

Hi Omega63,

 

How are you getting on with this?


Let me know if you need anything at all.


Thanks,

Mat


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