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when I click on this link: Help and Support - Contact Us then select Mobile then select Help with your mobile then I can select Chat online.
I'm using a PC but there is also "Contact us" link at the very bottom of this page when you look on a mobile.
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
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if you can borrow a phone to call Virgin Mobile or use a payphone the number is: +447953 967 967
Alternatively, web-chat may be able to help: Help and Support - Contact Us > Mobile > Mobile not working > Chat online.
The advisors are often busy though so you may not get connected straight away.(Keep the page open and just refresh it every few minutes).
Welcome into the Community and thank you for taking the time to write to us, I hope you've been having a blast away!
I can see that you've had some advice from AlexKid, (thank you), and that it's helped identify a DD issue that is now sorted
I would like let you know that if there is anything that the Community or the Team can answer for you, just drop in anytime with a comment
Take care and hope it's warm wherever you are
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