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Bel1
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Mms Service still not working!!!!

Hi, I have a ZTE Kiss3 running Kitkat 4.4, the problem is when i try to send a picture message! a message comes up on screen "unfortunately Messaging has Stopped" it would appear that once again Virgin Upgrade their systems and everything goes pear shaped. perhaps they ought try upgrading their programmers first????

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Forum Team (Retired) Mat_H
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Message 12 of 14
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Re: Mms Service still not working!!!!

Hi Bel1,

 

A factory reset may help restore this but you can back certain Items up to the PC. You can also look on how to backup contacts via this link.

 

Let me know how you get on with this.

 


Mat


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Bel1
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Message 2 of 14
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Re: Mms Service still not working!!!!

Any body got any Ideas on how to get picture messaging working again please, I do have a data connection!

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Message 3 of 14
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Re: Mms Service still not working!!!!

Hi Bel1,

 

Thanks for posting Smiley Happy

 

I'm really sorry you're having issues with MMS. Are you able to let me know the MMS settings under the Mobile network Access point name menu?

 

You should find this in Settings > Mobile Networks.

 

Thanks,

Mat


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Bel1
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Re: Mms Service still not working!!!!

Hi Mat!  as I can see its Virgin MMS -APN gotovirginmobile.uk-user name =user.MMSC - http://mms.virginmobile.co.uk:8002, MMS proxy 193.030.166.002  MMS port 8080 MCC 234, MNC30, Authentication type PAP, APN type mms, APN Protocal IPv4, APN Roaming protocal IPv4, APN enabled. Pictur Messaging was working until I went to Ireland Mat! and I did have a Travel pass up and running allthe time I was there.Every thing else is working just fine. thank you for looking into this for Me

                                                        yours Sincerely

                                                                        Bel1

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Bel1
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Re: Mms Service still not working!!!!

PS Mat, If somebody sends me a mms it will not down load and when Virgin send me A password to collect I still have no Joy. thanks Mat!

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Message 6 of 14
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Re: Mms Service still not working!!!!

Thanks for coming back to me Bel1 Smiley Happy

 

Are you able to send a picture message to your own number t see if this works?

 

Let me know as soon as you can.


Thanks,


Mat


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Message 7 of 14
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Re: Mms Service still not working!!!!

Hi Mat, tried send a picture message to myself? loaded the picture pressed Send and once again the phone tells me "Unfortunately picture messaging has stopped"

                                                              Cheers

                                                                      Bel1

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Message 8 of 14
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Re: Mms Service still not working!!!!

Thanks for your reply Bel1 Smiley Happy

 

It sounds like there's an issue with the phones operating system rather than the settings in the phone.

 

Are you able to pop the battery out of the phone while it's turned on and reboot it to see if this helps? A hard reboot will refresh the phones cache.

 

Let me know how you get on.


Thanks,

Mat


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Message 9 of 14
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Re: Mms Service still not working!!!!

Hi Mat!

       well I popped the Battery while the phone was switched on, waited a few minutes, replaced the battery, switched the phone back on and it rebooted . tryed to send mms to phone and still the same "Unfortunately Messaging has stopped"

it does seem as though the phone is taking longer to respond now 

                                                                                    Regards 

                                                                                              Bel1

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Message 10 of 14
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Re: Mms Service still not working!!!!

Hi Bel1,

 

Thanks for trying that for me Smiley Happy

 

It really seems like an issue with the handset itself rather than the MMS service.

 

Give us a call on 789 or 0345 6000 789 and we'll get on the case. The team will be able to pinpoint the fault.

 

Let me know how you get on with this.


Thanks,

Mat


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