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Noahlom00
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Message 1 of 6
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Missing Order Confirmation!

Yesterday I ordered a iPhone 6s+ 64gb assuming I would get an email with all the info I closed the page. Currently I have no clue if the phone is even being shipped. The money has also been taken from my PayPal.
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enlli
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Message 2 of 6
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Re: Missing Order Confirmation!

This is a problem that has been ongoing for over 5 months.
I suggest you ring 789 from a Virgin phone or 0345 6000 789 from any other.
A member of the team may pick up your post but that could take some time
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Noahlom00
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Message 3 of 6
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Re: Missing Order Confirmation!

Do you know if I'll still get the phone without calling? I can't call ://
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enlli
Knows their stuff
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Message 4 of 6
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Re: Missing Order Confirmation!

As this is a customer based forum we have no way of knowing.

One of the team may pick up your post but it may take a couple of days.

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Forum Team
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Message 5 of 6
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Re: Missing Order Confirmation!

Hi Noahlom00,

 

Welcome to the Community Forum. I'm sorry that you haven't received the email confirmation for your recent order.

 

I can check this for you, but I will need to take more details from you. I'll send you a private message for this, so just check the purple envelope at the top right of this screen. 

 

Alternatively, you can get in touch with us via WebChat: Contact Us or if you have access to a Virgin Media landline, give us a call on 150 (freephone from any Virgin Media landline or mobile phone). 

 

Speak soon,


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Forum Team
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Message 6 of 6
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Re: Missing Order Confirmation!

Hi Noahlom00,

 

I'm checking back with you about the issue you reported with your Virgin Mobile account access, as I haven't received a response from you yet.
If you are still having problems with this, please let me know.
Many thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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