I have a SIM only deal on my iPhone and have recently been ending up with substantial charges for picture messages despite no use of MMS. Trawling around the forums I see that things like emoticons can generate these charges.
Judging by the amount of traffic on this subject I'd like to see this made a lot clearer by Virgin as most other providers do not levy these charges for this type of usage.
Either include these type of messages in the tariffs or at the very least offer a capped option to include them, (unless you already do and I can't find it? )
The current situation is pretty unsatisfactory, in the meantime it might be good to make a clear statement what constitutes a picture message in a clear place on the website?