I purchased a Motorola moto g yesterday and was given a micro sim and told to activate it myself using a link. Once home I did so and waited for the micro sim to activate and my old one to stop working, I was told in the shop this may take 10 minutes or a little longer. After a few hours of nothing happening I phoned up and the Lady I spoke to said to text READY to 789678, so I did and yet again nothing happened. I rang again and the man I spoke to told me he tried to manually activate my sim but he was unable to so he had told the it & technical department to try and activate my sim. I was told this would take around 24 hours, which it has been. Nothing has yet happened and my new phone has no signal and says emergency calls only. Could someone please help me with my issue and give me some correct information please, Kelsey
Sim activation can take upto 24 hours. Try rebooting yur phone by removing the battery and sim then replacing it back. If this does not do the trick, you may want to call 789 to have a replacement sim card. This might be a sim issue since usually replacement sim shuld come directly from virgin warehouse.
ive had similar issues with mine yesterday,i changed from a bog standard sim payg to a micro sim on sim only deal and wanted to transfer my old number over onto the new sim virgin to virgin.im now awaiting a 3rd micro sim to arrive in the post tomorrow the techs at virgin are dreadful and incompetent
I'm having the same problem and I am NOT happy! I understand as I want to use the same number but a different sim card that it may take a while to activate but my old sim card DEACTIVATED within minutes! Still waiting since 7pm last night for new one to kick in, meanwhile I am left without a phone! not amused! also my phone was an upgrade and the plug they have sent for my charger does not fit ANY of my sockets!
I am having the same problem I am on holiday in Rep. of Ireland do I have to be in UK for it to activate? have now been without a phone for two weeks as I had to wait for sim to be sent to home address then on to here.