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cherryj
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MMS

I cannot receive mms messages on my phone when my wifi is switched off.   Any ideas how I can receive them without the wifi being switched on?

 

Thank you

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whenthecatsaway
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Re: MMS

Hey, 

 

Do you have your mobile data turned on? (Can you access the internet away from WiFI)

 

If not, you won't be able to receive an MMS message away from WiFi as it needs an internet connection to receive this type of message. 

 

If you do, what happens when someone sends you one? Do you get a message sending you to a website to view it? 

 

What phone do you have? 

 

 

_______________________________________________________
I do not work for Virgin Media.
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Moderator
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Re: MMS

Hi Cherryj,

 

Thanks for postingSmiley Happy

 

Sorry to hear you're having difficulties receiving MMS when not on WiFi.

 

I'd like to help you get this sorted.

 

It sounds as though data isn't active as whenthecatsaway has mentioned.

 

If data is active and you still experience issues click this link here to go to our help page and follow the steps for setting up your phone.

 

If you get any problems you could call our mobile team who are always ready to help on 789 or alternatively on 0345 600 789.

 

Hope this helps.

 

Let me know how it goes for you.

 

 

 

Stephen_B
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