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Djs230480
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M5 contract help

Had a new phone 6 weeks. Already been replaced once as faulty now new one lasted a day has shut down and won't restart. Can I get out of my contract? Virgin won't replace my phone for a different one as I am out of the 15 day period. I am paying for something that has never worked
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Forum Team
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Re: M5 contract help

Hi Djs230480,

Welcome to the Community Forum, I'm sorry that your replacement phone isn't working. 

Checking into this for you, I can see that you called in and spoke with our team. Has this been sorted out for you?

Please let us know.

 

Kind regards,


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Djs230480
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Re: M5 contract help

Hi,

I am no on my 3rd new mobile and still experiencing the same problems. No one is ever available on webchat on the mobile section and making calls during the days is difficult.

I want a new phone - not a replacement of the same model as I have lost all confidence in Sony. Also I want 2 month's phone charges credited I am not paying for a broken phone. This doesn't take into account the time and effort to try and resolve this

 

Dave


Terri_P wrote:

Hi Djs230480,

Welcome to the Community Forum, I'm sorry that your replacement phone isn't working. 

Checking into this for you, I can see that you called in and spoke with our team. Has this been sorted out for you?

Please let us know.

 

Kind regards,


 

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Forum Team (Retired) BenD_H
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Re: M5 contract help

Hi Djs230480,

 

Thank you for coming in and posting your message.

 

I would like to ask what handset you have and that if you wish me to help further, I'll need some additional information. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope.

 

Speak to you soon.

Ben


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