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norman1937
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Lumiia 650

wont text, or ring out. it does receive calls.it works out side

 

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J0hn
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Re: Lumiia 650

Ok, does it make calls, send text outdoors? But not indoors, if that's the case it's a simple poor reception issue.

Switch off and back on indoors, if no network signal showing, do a manual network selection. If that fails itsust your in either a poor service area or there is an issue with the local mast, go on the web to the EE website and see if there is any known issue at your post code
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Forum Team
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Re: Lumiia 650

Hi norman1937,

Thanks for your post on the Forum. I'm sorry that your Lumia 650 isn't able to text or ring out when indoors. Thanks for letting us know that it can receive calls and also works when outside.

Checking this for you, I can see that you recently rang in and went through some further diagnostics with our team. How did this go? Is your phone now working?

I've checked your home area and 3G and 2G are showing: 

VERY GOOD

Your phone should work outdoors and inside most houses, with variable coverage in commercial buildings.

Please let me know if you are still having a problem with your service.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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norman1937
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Re: Lumiia 650

Thanks ,sorted now, it was poor reception issue

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