Sorry to hear you're having some difficulties with the mail on your phone. I want help get this sorted for you
Are you able to attatch a screenshot of the scenario when you're unable to navigate back? You can do this by pressing the volume up key and the power key at the same time. Try and crop out any personal info that you don't want to be seen
Thanks for the reply. Seems gradually it sorted icons out or I am more used to the phone. All OK now and impressed with the phone as got it from Microsoft with Wi Fi connection and then Virgin sent replacement micro sim which went smoothly.