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SpagMonster
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Lumia 640 Sound problem

My Microsoft Lumia 640 has a sound problem that affects the in-call sound. It does it with the earpiece, headphone jack and speaker. A factory reset didn't fix it and the sim works fine in an old payg phone.

When in a call the sound fades out every second so I only get half the conversation. Virgin support want me to send it back for repair which means it goes to Hungary for goodness knows long. I'm not happy with that fix as I doubt I will hear anything for some weeks leaving me with no phone.

Have you heard of such problems? Google search came back blank.

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Forum Team
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Re: Lumia 640 Sound problem

Hi SpagMonster,

 

Welcome to the community and thanks for posting. Sorry to hear you're having sound problems on the Lumia 640. I appreciate how frustrating this is.

 

It sounds like you've done all the diagnostic steps to prove it's a handset fault (no pun intended). There's no other option but to send it back for repair I'm afraid.

 

It may also be worth looking at our help page What happens if I book my phone for a repair?

 

Hope this helps.

 

Thanks


Rich
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