Hi. just a query. Has anyone upgraded recently? I am looking at upgrading but have been told that loyalty discounts are not being given anymore.
If this is true I will leave as there is no point staying. I have received some appalling customer service even though i have been with them for 8 years.
Are they actually wanting to keep customers because it doesn't seem like it!
I'm afraid that it's true.
Whilst it is possible to get loyalty discount for a Virgin Media package the mobile tariffs are the same for everyone. New and old customers alike.
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