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Spacebucks
On our wavelength
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Loyal customer discount stopped - unhappy customer

I've been a loyal Virgin media customer for at least 12 years and when I moved house just over a year ago I took my services with me. My loyal customer discount of £11 was stopped a few months ago and that really makes me question how much Virgin appreciate loyal customers like me. It's getting too expensive now to have the package and I got a letter today saying that it's going up another £3 pm. Come on Virgin, sort this out as I may aswell cancel and get a freeview box and cheap band de elsewhere.
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teabag
Problem sorter
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Re: Loyal customer discount stopped - unhappy customer

Loyalty discounts run for a set time, usally 12 or 18 months.

Give 150 a ring, take the "thinking of leaving us" option, and have a chat about getting some dicount again.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
Superuser
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Re: Loyal customer discount stopped - unhappy customer

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