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Pollyjazz
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Lost sim - can I transfer the credit to a new sim

I've lost my PAYG sim, if I report it missing and block it will I be able to retrieve the credit I recently purchased?
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Koala5
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Re: Lost sim - can I transfer the credit to a new sim

The credit is on your account rather than the sim, if you block the sim and transfer the number

and account to a new sim, I can't see why the credit would not transfer with it!

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Forum Team
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Re: Lost sim - can I transfer the credit to a new sim

Hey Pollyjazz

 

Welcome to the community, sorry to hear about you losing your SIM card!

 

As Koala5 has mentioned, the credit will be applied to your number so give the team a call on 789 from any Virgin handset or 0345 6000 789 and we'll get another ordered for you right away.

 

If you saved your phone numbers to your lost SIM card, you may need to enter them again but that should be all Man Happy

 

We'd love to hear how you get on

Craig


New around here? To find out more about the Community check out our Getting Started guide



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Koala5
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Message 2 of 5
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Helpful Answer

Re: Lost sim - can I transfer the credit to a new sim

The credit is on your account rather than the sim, if you block the sim and transfer the number

and account to a new sim, I can't see why the credit would not transfer with it!

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Forum Team
Forum Team
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Message 3 of 5
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Re: Lost sim - can I transfer the credit to a new sim

Hey Pollyjazz

 

Welcome to the community, sorry to hear about you losing your SIM card!

 

As Koala5 has mentioned, the credit will be applied to your number so give the team a call on 789 from any Virgin handset or 0345 6000 789 and we'll get another ordered for you right away.

 

If you saved your phone numbers to your lost SIM card, you may need to enter them again but that should be all Man Happy

 

We'd love to hear how you get on

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Pollyjazz
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Re: Lost sim - can I transfer the credit to a new sim

Thank you both so much, it's all sorted ☺️☺️☺️
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Forum Team
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Re: Lost sim - can I transfer the credit to a new sim

Excellent news, thanks for taking the time to let us know!

 

If you need any assistance in the future you know where we are!

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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