was your lost phone a Virgin mobile? Are you wanting to report it lost?
If so you need to contact customer services on 0345 6000 789.
If not and you are just enquiring about obtaining a new Virgin Mobile phone or SIM - Virgin offer a choice of two Pay As You Go SIM tariffs.(Also a selection of mobile phones available to purchase).
A 30 day rolling SIM only plan on a choice of Pay Monthly tariffs (double data offer on new SIM's taken before 28th November).
Or "Freestyle" contracts where you choose your phone (payable over 24 months) + flexible tariff as above.
Have a look around on their website
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AlexKid is spot on! Can you confirm if this has been resolved for you? If not please come back to us and we will be more than happy to help you resolve this.